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You can purchase advance tickets online by clicking the  button for each show on the
calendar page.Advance tickets can usually be purchased online until 100 minutes or so before doors open for that show. Important Ticket Order Information: All our online tickets are Will Call only. No actual tickets are mailed. Your name will be on a Will Call list at the door on the night of the show.  When
you first sign in to buy advance tickets, sign in with the name that you
want on the Will Call list. Later, you can enter different billing information for payment. If you have purchased online tickets, all you'll need to gain entrance is your ID. Your name on the Will Call list is matched to your valid photo ID to gain admittance. To have the ticket code from the confirmation email for your order is not a requirement. Of course, it can't hurt either, as an extra measure. Only the person whose name is on the Will Call list can claim the tickets. For security reasons, one can not just say somebody's name (or show a note) and claim somebody else's tickets. Instead, the person picking up the tickets must be the same as the name that is on the Will Call list. Name changes to the Will Call list are allowed. It is done by emailing us in advance and requesting a name change. But only the person who purchased the tickets or whose name is on the Will Call list can initiate such a request. Said person can email us asking to change the name at Will Call from his name to a different name. Then, the Will Call list is edited with the new name, and that person will now only need his/her valid photo ID to claim the ticket(s) and be allowed in. As of June 1st 2012, no name changes will be accepted on the same day of the show. Any name change requests must have been received and confirmed by the day prior the show is to take place. All sales are final and non-refundable. And non-switchable to another date, even in those instances when a band plays two nights in a row. However, name changes to the Will Call list are allowed. (see previous paragraph) Online ticket sales are through Stubmatic. If you have any questions regarding advance tickets or about tickets you already purchased, contact us directly at tickets@bottomofthehill.com Methods of Payment for advance tickets online: You may pay with any of the major credit card types: Visa, Mastercard, American Express or Discover. No Paypal account is needed to purchase tickets: Paypal is merely the financial institution that processes the credit card payments but you do not need a Paypal account in order to purchase tickets. You can simply use your credit card in the same way you do when you buy anything online. If you do not want to use Paypal, when it asks you to log in, instead just click on "Don't have a Paypal account - Continue with Pay with credit card". As seen highlighted in this picture:  Refund and Cancellation Policies: All sales are final and non-refundable except in the event of a show being cancelled. Any fees are non-refundable. If refunds apply to any tickets purchased, only the face value of the ticket purchased is refundable, not any fees associated with it. In the event that a show gets cancelled, customer will automatically get a full refund of the face value of the ticket. If a show gets rescheduled to a new date, customer's original transaction will be applied to the new date. If customer opts to not attend the show at the rescheduled date, customer can ask for a refund. (See contact info at the top or at the bottom of this page) Refunds must be requested within 14 days of the date change or customer forfeits rights to refund. Please note that changes on support or opening bands do not qualify for refunds. Only if the headliner changes, customer is entitled to refunds. Otherwise, all sales are final. For some events, two (or more) of the bands are considered headliners and the description of the event will state that. If so, customer is entitled to refunds when either or all of the headlining acts change or cancel. Changes about door times or start times for the opening and support bands do not entitle to refunds as long as the start time for the headlining act(s) remains within an hour of the originally scheduled time. Finally, changes about age restriction only entitle to refunds if the restriction narrows. For example, a show that is originally All Ages and then becomes 21+ entitles the customer to get a refund if that change prohibits the person to attend the show. If a show is originally 21+ and then becomes All Ages, no refund is warranted because the restriction widened. Customer must contact us within 14 days of the change or customer forfeits rights to refund. (See contact info at the top or at the bottom of this page) The criteria to apply refund rules when changes to a show have occurred is dependant on when the customer purchased the tickets. If customer purchases tickets to a show after those changes already occurred, no refund is warranted. Please note that it is the purchaser's sole responsibility to ensure that a show's age restriction (if any) does not prevent customer to attend the show. No refunds are warranted if customer had purchased tickets but customer is not allowed into venue due to customer being underage. Likewise, customer is responsible for entering the correct information, such as the correct name for the Will Call list. The name on the Will Call list is matched to customer's valid photo ID in order to allow customer to gain entrance. For instance, if one entered one's first name as one's last name and viceversa and as a result that person's name could not be found on the Will Call list at the door, that would be due to customer's mistake and it would not in any case entitle to refunds. Lack of proper identification causing customer not to be able to enter venue is also customer's fault and does not entitle to refunds. Privacy Policy: Bottom Of The Hill 5/11/2008 Our Commitment To Your Privacy. Your privacy is important. To better protect your privacy the following notice explains the information we collect and how it is used, and how to contact us if you have any concerns. What Information Is Collected: As part of the order process, the following information may be collected: Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information. How That Information Is Used: The information we collect is only used to fill orders, to contact buyers if they have questions, issue refunds if needed, or to send email with special event news.
Bottom Of The Hill • 1233 17th Street
• San Francisco CA 94107
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