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 button for each show on the
calendar page.Advance tickets can usually be purchased online until an hour or so before doors open for that show. Important Ticket Order Information: All online tickets are Will Call only. No actual tickets are mailed. Your name will be on a Will Call list at the door on the night of the show. When you first sign in to buy advance tickets, sign in with the name you want on the Will Call list. Later, you can enter different billing information for payment. If you have purchased online tickets, all you need to gain entrance is your ID. To have the ticket code or a copy of payment for your order is not a requirement. Of course, it can't hurt either, as an extra measure. All sales are final and non-refundable except in the event of a show being cancelled. To learn more about refunds and cancellations, please read our Refund And Cancellation Policies. By buying tickets online you agree to our terms of service as described on this page. Online ticket sales are through Stubmatic, aka TKT_IT. Advance tickets to our shows are sold through Stubmatic. If you have any questions regarding advance tickets or about tickets you already purchased, contact us directly at tickets@bottomofthehill.com Methods of Payment for advance tickets online: You may pay with any of the major credit card types: Visa, Mastercard, American Express or Discover. Refund and Cancellation Policies: Any fees are non-refundable. If refunds apply to any tickets purchased, only the face value of the ticket purchased is refundable, not any fees associated with it. In the event that a show gets cancelled, customer will automatically get a full refund of the face value of the ticket. If a show gets rescheduled to a new date, customer's original transaction will be applied to the new date. If customer opts to not attend the show at the rescheduled date, customer can ask for a refund. (See contact info at the top or at the bottom of this page) Refunds must be requested within 14 days of the date change or customer forfeits rights to refund. Please note that changes on support or opening bands do not qualify for refunds. Only if the headliner changes, customer is entitled to refunds. Otherwise, all sales are final. For some events, two (or more) of the bands are considered headliners and the description of the event will state that. If so, customer is entitled to refunds when either or all of the headlining acts change or cancel. Changes about door times or start times for the opening and support bands do not entitle to refunds as long as the start time for the headlining act(s) remains the same. Finally, changes about age restriction only entitle to refunds if the restriction narrows. For example, a show that is originally All Ages and then becomes 21+ entitles the customer to get a refund if that change prohibits the person to attend the show. If a show is originally 21+ and then becomes All Ages, no refund is warranted because the restriction widened. Customer must contact us within 14 days of the change or customer forfeits rights to refund. (See contact info at the top or at the bottom of this page) The criteria to apply refund rules when changes to a show have occurred is dependant on when the customer purchased the tickets. If customer purchases tickets to a show after those changes already occurred, no refund is warranted. Privacy Policy: Bottom Of The Hill 5/11/2008 Our Commitment To Your Privacy. Your privacy is important. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. What Information Is Collected: As part of the order process, the following information may be collected: Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information. How That Information Is Used: The information we collect is only used to fill orders, to contact buyers if they have questions, issue refunds if needed, or to send email with special event news.
Bottom Of The Hill • 1233 17th Street • San Francisco CA 94107 • info line: 415-621-4455 |
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