BOTTOM OF THE HILL online ticket
PUBLIC HEALTH POLICY
Because of the recent
upward trend in COVID-19 cases locally, we are implementing the
following policy to keep our staff, customers, and bands safe. Bear in
mind this policy is subject to change, and you should check the venue
website (bottomofthehill.com) before any show for the most up-to-date
information. For the foreseeable future, in order for you to enter the
venue, we will be checking to see that you have one of the following:
- A vaccination card, showing fully vaccinated status
- A photo of your vaccination card, showing fully vaccinated status
-A digital vaccine record, which you can easily access here if you got your vaccine in CA: myvaccinerecord.cdph.ca.gov
- Proof of a negative COVID-19 test within 48 hours of the show
And you will also need:
- A government-issued photo ID that matches the name on your vaccine or test
Please bring your mask. We're not sure of the exact mask policy yet,
but you'll need to have one at least at the door, at the bar, and in
the restrooms. And if you are not vaccinated, you must wear a mask at
all times. are planning on a
soft opening on August 13th and a grand opening on August 14th.
advance tickets online
by clicking the
button on our calendar
page (for the date you want) or
you can generally
just buy tickets to a show at the door on the night of that show when
doors open, which is usually at 8:30PM
unless otherwise noted. Unless the show has already sold out by then,
tickets can usually be purchased online until 60 minutes or so before
doors open for that show.
you first sign in to buy advance tickets, sign
in with the name that you
want on the Will Call list.
In a later step in the purchasing
process, you will be able to enter different billing
information for payment, if you wish. For instance, if you are buying
tickets for someone else, you first sign in with that person's name,
and you can still use your own billing information for payment.
Your name on the Will Call list is matched to your valid photo ID to
The name that you sign
in with is the name that will be on the Will Call list and it is the
name that will have to match the name on the ID of the person claiming
that ticket at the door.
Only the person whose
name is on the Will Call list can claim the tickets (or
that person can let someone else claim the tickets by showing a copy of
that person's ID; the ID must match the name on the list)
For security reasons, one can not just say
name (or show a note) and claim somebody else's tickets. Instead, the
person picking up the tickets must be the same as the name that is on
the Will Call list or must show a copy of the ID of the person whose
name is on the list. Just a copy of it sent to their phone will do.
Name changes are allowed, though.
To learn how to request name changes, click more
info, or scroll down.
advance tickets purchased online are Will Call only.
tickets are mailed and there is nothing to print out either.
you have bought advance tickets online under your name, your name will
be on a Will
Call list at the door on the night of the
show. All that you will need to gain entrance is your ID.
All sales are final
except if the headliner or the
whole show cancels.
advance ticket sales are final and non-refundable regardless of the
reason, which includes accidentally buying tickets to the wrong show or
buying tickets to a show for a date you will not be able to attend,
whether due to a work schedule conflict or a family emergency or other.
Tickets are also non-switchable
to another date,
even in those instances when a band plays two nights in a row.
However, name changes to the Will Call list are allowed. (see
details on refunds and cancellations, please read our refund
Name changes to the Will Call list
Name changes to the
Will Call list are allowed and it is a very easy process. It is done by
emailing us in
and requesting a name change.
But only the person who purchased the
tickets or whose name is on the Will Call list can initiate such a
request. Said person can email us at email@example.com asking
to change the name at Will Call from his name to a different name.
Then, the Will Call list is edited with the new name, and that person
will now only need his/her valid photo ID to claim the ticket(s) and be
Name change requests
must be done prior to the same day of the show in question.
name changes will be accepted on the same day of
the show. Any name change requests must have been received and
the day prior the show is to take place.
What to do
if at last moment you cannot make it to the show but would like someone
else to use your tickets:
the lists to
be edited with a new name, all name change requests must be received
and confirmed by the day prior to the date of the show, at the latest.
If done that way, then the new person's name is already on the list and
therefore that person only needs his/her own ID to claim the tickets
and gain admittance.
For same-day name changes, as the lists then are already at the club
and the tickets are still under the original name, the way it works is
that they need the original buyer or original buyer's ID in order to
release the tickets to someone else.
But just a picture of it sent to their phone will do.
if you cannot make it to claim your tickets at the door yourself, then
whoever you want to be able to use your tickets will need to show your
ID (or a copy of it, at least) along with their own ID for our
doorstaff to release the tickets to them.
before the day of show: You can email us to have
somebody's name on the Will Call list instead of yours and we will edit
the list with the new name.
If buying tickets for a group of
each order, one should always buy the number of tickets equal to the
number of people that will go to the show together. If someone in the
group is going at a different time, one should purchase those as a
separate order (and they can be purchased using that person's name as
the name for the Will Call list; you can still use your own name and
credit card info for billing).
In the event that all were planning
on going together to a show but at last moment it turns out that
someone in the group is not there at the same time as the rest, it is
still ok as long as the person whose name is on the list is there
first. He can then just let the doorperson know that a member of that
party is coming later and the doorperson can make a note of that and
then let that person in when he/she gets there.
And if it were the other way around, the person whose name is on the
list is not there first, that person can still let the other members of
that party claim the tickets simply by them showing a copy of the ID of
the person on the list as well as their own ID. Just a copy of it sent
to their phone will do.
Online ticket sales
are through Stubmatic.
you have any questions regarding advance tickets or about tickets you
already purchased, contact us directly at firstname.lastname@example.org
Methods of Payment
You may pay with any of the major
credit card types: Visa, Mastercard, American Express or Discover.
Paypal account is needed to purchase tickets:
is merely the financial institution that processes the credit card
but you do not need a Paypal account in order to purchase tickets. You
can simply use your credit card in the same way you do when you buy
you do not want to use Paypal, when it asks you to log in, instead just
click on "Don't have a Paypal account - Continue with Pay with
credit card". As seen highlighted in this picture:
sales are final and non-refundable except in the event of a show being
fees are non-refundable. If refunds
apply to any tickets purchased, only the face value of the ticket
purchased is refundable, not any fees associated with it.
In the event that a show gets cancelled,
customer will automatically get a full refund of the face value of the
ticket. If a show gets
rescheduled to a new date, customer's original transaction will be
applied to the new date. If customer opts to not attend the show at the
rescheduled date, customer can ask for a refund. (See
contact info at the bottom of this page)
Refunds must be requested within 14 days of the date change or
customer forfeits rights to refund.
Please note that changes on support or opening bands do not qualify for
refunds. Only if the headliner changes, customer is entitled to
refunds. Otherwise, all sales are final.
For some events, two (or more) of the bands are considered headliners
and the description of the event will state that. If so, customer is
entitled to refunds when either or all of the headlining acts change or
Changes about door times or start times for the opening and support
bands do not entitle to refunds as long as the start time for the
headlining act(s) remains within an hour of the originally scheduled
Finally, changes about age restriction only entitle to refunds if the
restriction narrows. For example, a show that is originally All Ages
and then becomes 21+ entitles the customer to get a refund if that
change prohibits the person to attend the show. If a show is originally
21+ and then becomes All Ages, no refund is warranted because the
Customer must contact us within 14 days of the change or customer
forfeits rights to refund. (See contact info at the
bottom of this page)
The criteria to apply refund rules when changes to a show have occurred
is dependant on when the customer purchased the tickets. If customer
purchases tickets to a show after those changes already occurred, no
refund is warranted.
that it is the purchaser's sole responsibility to ensure that a show's
age restriction (if any) does not prevent customer to attend the show.
No refunds are warranted if customer had purchased tickets but customer
is not allowed into venue due to customer being underage.
customer is responsible for entering the correct information, such as
the correct name for the Will Call list. The name on the Will Call list
is matched to customer's valid photo ID in order to allow customer to
For instance, if one entered one's first name as
one's last name and viceversa and as a result that person's name could
not be found on the Will Call list at the door, that would be due to
customer's mistake and it would not in any case entitle to refunds.
of proper identification causing customer not to be able to enter venue
is also customer's fault and does not entitle to refunds.
Bottom Of The Hill
Our Commitment To Your Privacy.
Your privacy is important. To better protect
your privacy the following
notice explains the information we collect and how it is used, and how
to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the
following information may be collected: Name, Shipping/Billing Address,
Email address, Phone number, Credit/Debit Card Information.
How That Information Is Used:
The information we collect is only used
to fill orders, to contact buyers if they have questions, issue refunds
if needed, or to send
email with special event news.
|Our contact information:
|By standard mail:
Of The Hill
Bottom Of The Hill •
1233 17th Street
• San Francisco CA 94107